An assurance of the highest possible service to the customers.

An assurance of fully trained staff/operatives within the business.

Products/services and prices should be displayed in an easy to understand format complying with current price legislation.

An assurance that all information given to potential or actual customers should be accurate, truthful and based on full product/service knowledge.

Once orders are received/sales are made the business should carry out the order/service to the best of their ability advising the customer of any delays or problems.

An assurance that goods/services should be delivered/undertaken at an agreed date and time.

The customer should receive adequate guidance on the use, care and maintenance of their tiling products/services.

In the event of a complaint the customer should be dealt with quickly and courteously by the business' staff.